{"id":707,"date":"2020-10-27T13:20:58","date_gmt":"2020-10-27T13:20:58","guid":{"rendered":"https:\/\/mochibunpillows.com\/?page_id=707"},"modified":"2025-05-30T18:10:12","modified_gmt":"2025-05-30T08:10:12","slug":"faqs","status":"publish","type":"page","link":"https:\/\/mochibunpillows.com\/au\/faqs\/","title":{"rendered":"FAQs and Shipping"},"content":{"rendered":"\n
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FAQs & Shipping<\/h1>\n<\/div><\/div>\n\n\n\n
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Got questions about Mochi-Buns? Our handy FAQs page can help!\u25dd(\u25d5 \u15dc \u25d5)\u25dc<\/strong><\/p>\n\n\n\n

Learn how our mochi pillows came to life, what they’re made of, delivery times, care instructions and more!<\/p>\n<\/div>\n<\/div>\n\n\n\n

  How did Mochi-Buns come about?<\/summary>\n

We believe everyone needs something huggable that makes their world a cuter place and sparks joy in their daily grind of life \ud83c\udf1f That\u2019s why we\u2019ve created these oblong-shaped little squishbutts \u2013 for all of us to instil some soft squishy goodness & cute cuddly comfort<\/strong> <\/em>into our everyday mundanity!<\/p>\n\n\n\n

Our Mochi-Buns are 100% original, exclusive designs brewed in our very own Aussie home. We wanted something adorably awesome that the young\u2019uns would enjoy snuggling, and as a plus for us kidults, something that also doubled as neck and lumbar support for our everyday grind \u208d\u208d \u1555(\u2310\u25a0\u203f\u25a0)\u1557 \u207e\u207e<\/p>\n\n\n\n

Then of course we had to make our Mochi-Buns the cutest little animals, because we\u2019re big lovers of furry friends here but unfortunately can\u2019t have them all <\/em>as pets (\uff61\u2022\u0301\ufe3f\u2022\u0300\uff61) With Mochi-Buns though, now we can have them all \u0669(\u2665\u25bf\u2665)\u06f6 !<\/p>\n<\/details>\n\n\n\n

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  What does the name “Mochi-Bun” mean?<\/summary>\n

The name Mochi-Bun<\/strong> comes from wanting to create cuddly companions for all ages that are squishy-soft and stretchy like mochi<\/em><\/strong>, plus longish-shaped like bread loaves \/ buns <\/em><\/strong>for both kids and adults to wrap their arms around comfortably.<\/p>\n\n\n\n

Hence! \ud83c\udf61 + \ud83c\udf5e\ud83e\udd56 = Mochi-Bun!<\/p>\n<\/details>\n\n\n\n

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  What are Mochi-Buns made of?<\/summary>\n

Hmm… Love, teehee (\u00b4\u02f5\u2022\u2a4a\u2022\u02f5`)\ud83d\udc9b \u2014 but that’s not all. Inside, they’re filled with 100% soft, durable polyester fibres<\/strong> for max squishiness and joy.<\/p>\n\n\n\n

Outside, their velvety soft and smooth fabric consists of 95% polyester and 5% spandex<\/strong> to give you those stretchy-squishy hugs!<\/p>\n<\/details>\n\n\n\n

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  What happens after I place my order?<\/summary>\n

We know you’re excited to squeeze your new mochi pillows, and we can’t wait to give them a new home! \ud83d\udc8c So here’s what happens next:<\/p>\n\n\n\n

Your order will be processed within approx. 1\u20132 business days. This means we’ll be tucking your Mochi-Buns to sleep in their lil’ satchel, packing it full of love and joy, and preparing to post it to you!<\/p>\n\n\n\n

As soon as your order has been dispatched to our couriers and sent on its way, you’ll receive a shipping confirmation email with your parcel tracking link. Please note it can take up to 48hrs for your tracking info to be updated on the courier’s website\/app.<\/p>\n\n\n\n

Then, just sit back and relax till your squishy new friend arrives at the door! \ud83d\udc3e See the delivery times<\/a> for each region below and start the cuddle countdown \u0669(\u2665\u25bf\u2665)\u06f6<\/p>\n\n\n\n

*\ud83c\udf84\ud83c\udf81 Peak Periods Notice: During busy seasons like public holidays, end-of-year holidays, and major sales events, we seek your understanding that both processing and delivery may take a little longer. We really appreciate your patience during these times, and recommend ordering early to avoid disappointment!<\/em><\/p>\n<\/details>\n\n\n\n

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  What are the estimated shipping\/delivery times for each region?<\/summary>\n

We typically take 1\u20132 business days to process and dispatch your order. Once your package has been shipped out, these are the estimated delivery times per region as provided by our couriers:<\/p>\n\n\n\n

NSW, VIC, QLD, ACT metro & major cities:
<\/strong>2\u20135 business days<\/p>\n\n\n\n

WA, SA, TAS, NT metro & major cities:
<\/strong>4\u20138 business days<\/p>\n\n\n\n

All other regional areas:
<\/strong>6\u201312 business days<\/p>\n\n\n\n

Remote areas & islands:
<\/strong>13\u201320+ business days<\/p>\n\n\n\n

*Please note that the delivery timeframes above serve as estimates only. While we work hard to dispatch orders promptly and support timely delivery, some delays may occasionally occur due to factors beyond our control (such as weather events, high parcel volumes, or disruptions in the postal network).<\/p>\n\n\n\n

*\ud83c\udf84\ud83c\udf81 Peak Periods Notice: During busy seasons like public holidays, end-of-year holidays, and major sales events, we seek your understanding that both processing and delivery may take a little longer. We really appreciate your patience during these times, and recommend ordering early to avoid disappointment!<\/em><\/p>\n<\/details>\n\n\n\n

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  How should I clean and care for my Mochi-Bun?<\/summary>\n
\ud83d\udce6 Opening Your Package:<\/strong><\/h5>\n\n\n\n

When your Mochi-Buns arrive, please open the mailer bag gently via the adhesive flap. Avoid using scissors\/sharp tools to cut into the bag so the little one doesn\u2019t get hurt (\uff61\u2022\u0301\ufe3f\u2022\u0300\uff61) !

Inside, your Mochi-Buns will be snoozing snugly in their vacuum-sealed bags. Carefully cut just below the seal to poof ’em up and release them from their slumber.<\/p>\n\n\n\n

Don’t worry if they look a little squished at first, that\u2019s normal! Just give them some time and extra cuddly lovin’ \u2013 this will fluff ’em up fully after their long travels! (\u00b4\u02f5\u2022\u2a4a\u2022\u02f5`)<\/p>\n\n\n\n

\ud83e\uddfc Spot Cleaning \/ Removing Stains:<\/strong><\/h5>\n\n\n\n
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  1. Mix a drop of mild, fragrance-free detergent with room temperature water in a bowl.<\/li>\n\n\n\n
  2. Dip a soft, neutral-coloured cloth into the mixture and lightly dab (not rub!) the stain.<\/li>\n\n\n\n
  3. You can also try fragrance-free baby wipes, or a gentle stain remover pen (test on a hidden area first).<\/li>\n\n\n\n
  4. Once the stain is removed, dab the area gently with a fresh damp cloth to remove all detergent residue.<\/li>\n\n\n\n
  5. Press the area gently with a paper towel to remove any excess water.<\/li>\n\n\n\n
  6. Dry your Mochi-Bun fully according to the instructions below.<\/li>\n<\/ol>\n\n\n\n

    \u26a0\ufe0f Do not scrub aggressively or use fabric softeners, bleach, optical brighteners, alcohol-based cleaners, enzyme-based cleaners, or other harsh detergents. These can damage their fabric and stuffing!<\/em><\/p>\n\n\n\n

    \u26a0\ufe0f Always try spot-cleaning first before moving to a full wash.<\/em><\/p>\n\n\n\n

    \ud83d\udc4f\ud83c\udffc Hand Washing (*Recommended):<\/strong><\/h5>\n\n\n\n
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    1. Fill up a basin with room temperature water (never hot!).<\/li>\n\n\n\n
    2. Mix in a small amount of mild, fragrance-free detergent.<\/li>\n\n\n\n
    3. Soak your Mochi-Bun briefly and lightly press (don\u2019t wring!) to release dirt.<\/li>\n\n\n\n
    4. Use a soft, neutral-coloured cloth to gently dab\/wipe dirtier areas.<\/li>\n\n\n\n
    5. Rinse thoroughly with cool water until no soap remains.<\/li>\n\n\n\n
    6. After washing, roll your Mochi-Bun in a towel, press gently to remove all excess water, and dry according to the instructions below.<\/li>\n<\/ol>\n\n\n\n

      \u26a0\ufe0f Do not use fabric softeners, bleach, optical brighteners, alcohol-based cleaners, enzyme-based cleaners, or other harsh detergents.<\/em><\/p>\n\n\n\n

      \ud83c\udf9b\ufe0f Machine Washing (*Only if needed):<\/strong><\/h5>\n\n\n\n
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      1. Place your Mochi-Bun in a mesh laundry bag or neutral-coloured pillowcase, and zip\/tie it up securely.<\/li>\n\n\n\n
      2. Add towels to the wash for extra cushioning and to balance the load.<\/li>\n\n\n\n
      3. Set washer to a delicate cycle with low spin speed, or skip spin if possible.<\/li>\n\n\n\n
      4. Select only room temperature or max 30\u00b0C water.<\/li>\n\n\n\n
      5. Use only a mild, fragrance-free detergent.<\/li>\n\n\n\n
      6. After washing, roll your Mochi-Bun in a towel, press gently (don\u2019t wring!) to remove all excess water, and dry according to the instructions below.<\/li>\n<\/ol>\n\n\n\n

        \u26a0\ufe0f Do not use fabric softeners, bleach, optical brighteners, alcohol-based cleaners, enzyme-based cleaners, or other harsh detergents.<\/em><\/p>\n\n\n\n

        \ud83c\udf00 Drying:<\/strong><\/h5>\n\n\n\n
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        1. Air dry only in a well-ventilated area, away from direct sunlight and heat.<\/li>\n\n\n\n
        2. Lay them flat on a drying rack for best results.<\/li>\n\n\n\n
        3. Pat, fluff, and mould while damp to restore original shape.<\/li>\n\n\n\n
        4. Flip occasionally for even drying.<\/li>\n<\/ol>\n\n\n\n

          \u26a0\ufe0f Do not hang\/peg them up solely by their ears, limbs, or tail while damp and heavy. This can stretch their fabric or damage their stitching!<\/em><\/p>\n\n\n\n

          \u26a0\ufe0f Do not wring dry, tumble dry, iron, dry clean, or use a hairdryer or heater. Prolonged heat and rough handling will hurt your Mochi-Buns!<\/em> \u30fe(\u00b0\u0434\u00b0 \u201d)\uff89\u309b<\/p>\n\n\n\n

          In short, keep everything cool, soft, and gentle. Your happy pet plushies will thank you! \ud83d\udc9b<\/p>\n<\/details>\n\n\n\n

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            What is your returns policy?<\/summary>\n

          Aww no! If you weren\u2019t content with your order, we\u2019d love the chance to make things right. Please view our full Returns Policy<\/strong><\/a> page for more information.<\/p>\n\n\n\n

          We offer a 14-day return window<\/strong> from the date of delivery for eligible items. Returns are accepted<\/strong> for: Incorrect, Missing, Damaged, or Defective items. (We\u2019re really sorry if these have happened \u2014 we know it\u2019s frustrating and we\u2019ll work to fix it!)<\/em><\/p>\n\n\n\n

          *Please note that at this stage, we do not offer returns or exchanges for change of mind reasons. Thank you for your understanding!<\/p>\n<\/details>\n\n\n\n

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            Are there new designs coming? How can I be informed!<\/summary>\n

          Yes, yes and YES! (\uff89\u25d5\u30ee\u25d5)\uff89*:\uff65\uff9f\u2727 We’ve got several new collections currently sitting on the drawing board, being infused with cuteness and prepped for maximum huggability.<\/em><\/p>\n\n\n\n

          Keep in touch with us on Instagram<\/a> <\/strong>and TikTok<\/a><\/strong> at @mochibunpillows<\/strong>, or join the Mochi-Bun fam bulletin below. Stay tuned, stay excited and stay informed of our exclusive updates when those collections drop!<\/p>\n\n\n\n\r\n\r\n