Privacy Policy

OUR COMMITMENT TO YOUR PRIVACY

Thank you for choosing to be a part of the Mochi-Bun fam! At Mochi-Bun Pillows™ (“we”, “us”, “our”) it is our policy to respect your privacy regarding any information we may collect while operating our website, and we are committed to protecting personally identifiable information you may provide us through the website. This Privacy Policy describes how your personal information is collected, used, and shared when you visit, engage with or make a purchase from https://mochibunpillows.com (the “Site”).

This Privacy Policy and its Cookie Policy within, together with the Terms of Service and Returns Policy posted on our website, set forth the general rules and policies governing your use of our website. This Privacy Policy applies only to information we collect through the website and does not apply to our collection of information from other sources. By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies”. To enrich and perfect your online experience, our Site uses cookies, similar technologies and services provided by other sites to display personalized content, appropriate advertising and store your preferences on your computer. Cookies are data files that a website places and stores on a visitor’s computer or device, and that the visitor’s browser provides to the website each time the visitor returns, and often include an anonymous unique identifier.

Our Site uses cookies to help collect visitor information, their access preferences and usage of the Site. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Site, acknowledging the caveat that certain features of our Site may not function properly without the aid of cookies.

By continuing to navigate our Site without changing your cookie settings, you hereby acknowledge and agree to the Site’s use of cookies. For more information about cookies and how to disable them, you may visit AllAboutCookies.org [↗].

Additional Cookie Information: We use both first-party and third-party cookies, including but not limited to Google Analytics, Google Ads, and Facebook/Instagram Pixel. These cookies may track your behaviour across different websites. You can control cookies by using browser settings, disabling non-essential cookies via the cookie banner on your first visit, closing the cookie banner, or opting out through tools such as the Digital Advertising Alliance’s opt-out portal. More detailed information about our cookie use is available in the COOKIE POLICY: CONSENT AND MANAGEMENT section below.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase, attempt to make a purchase, or provide any post-purchase reviews through the Site, we collect certain information from you. We refer to this information as “Order Information”. All Order Information that you provide to us must be true, complete and accurate for us to fulfil your order properly. This includes:

Your name, billing address, shipping address and email address. Additionally, cookies may be set up in instances such as when you leave a review on our site and opt-in to saving your name and email address etc. These cookies are for your convenience so that you do not have to fill in your details again when you leave another review, and will last for one year.

Your login / account details. Additionally, when you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Payment information. This is securely collected through third-party external payment gateways (PayPal, Stripe) that we are not responsible for in any way. All payment data is stored securely and compliant to the Payment Card Industry Data Security Standard. You can find their privacy policies here for PayPal [↗] and Stripe [↗]. We strictly do not personally store or share your payment information with anyone, and will never ask you through any form of contact to share any sensitive information with us.

Reviews / Comments / Feedback. When you leave any reviews on the Site its data will be fed through an automated spam detection service, collected and made visible to the public. If you also upload any images to the Site these will also be made public. You should avoid uploading images with embedded location data (EXIF GPS) included as visitors to the Site can download and extract location data from the images online.

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information. Visitors are always free to refuse the supplying of any personally-identifying information, acknowledging however the drawback that it will prevent them from engaging in certain key e-commerce activities.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Engage in two-way communication with you;
Post customer testimonials on our public platforms;
Screen our orders for potential risk, fraud or spam; and

When in line with the preferences you have shared with us, provide you with new updates relating to our company / our products and services, marketing / advertising communications, or solicit your feedback. If you send us a question (for example via a customer support email or via one of our feedback mechanisms), we reserve the right to publish it publicly in order to help us clarify, respond to your request, or support other users in, for instance, the FAQs section.

We use the Device Information that we collect to:

Help us screen for potential risk, fraud or spam (in particular, your IP address);

Maintain, improve, expand and optimize our Site to provide you with the best user experience;

Analyze, understand and personalize how you use our Site (for example, by generating analytics about how our customers browse and interact with the Site, marketing/advertising audience targeting, and to assess the success of our marketing/advertising campaigns);

Develop new products, services, features, and functionality where applicable.

SHARING YOUR PERSONAL INFORMATION

We only disclose potentially personally-identifying and personally-identifying information to our employees, contractors and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide services available at the Site, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using our Site, you consent to the transfer of such information to them.

We only share your Personal Information with third-party service providers / vendors who require the information access to help perform services on our behalf, to give you the best customer experience while respecting your privacy as described above. Examples include: payment processing, email delivery, customer service, data analysis and marketing efforts. We are strictly against and will never knowingly disclose, rent or sell any of your information to any data collection firms, data brokers, or telemarketing companies etc.

For example, we use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information [↗]. You can also choose to opt out of Google Analytics [↗].

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

TARGETED ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we use Google AdWords’ remarketing services to advertise on third party websites (including Google) to previous visitors to our Site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Any data collected will be used in accordance with our own Privacy Policy and Google’s privacy policy [↗]. You can set preferences for how Google advertises to you using Google’s My Ad Centre tool [↗].

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page [↗].

You can also opt out of various targeted advertising using the external links below:

Facebook | Instagram | Google | Bing

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal [↗].

We are committed to transparency regarding our use of cookies and similar tracking technologies. When you visit our Site, we may use cookies to enhance your browsing experience, analyze site traffic, and personalize content.

Consent Mechanism

Upon your first visit to our Site, you will encounter a cookie consent banner. This banner allows you to:

Accept All Cookies: Consent to the use of all cookies, including those for analytics and advertising.
Reject Non-Essential Cookies: Decline cookies that are not strictly necessary for the functioning of the Site.
Customize Preferences: Select specific categories of cookies to accept or reject according to your preferences.

You can modify your cookie preferences at any time by accessing the ‘Cookie Settings’ link available on our Site.

Types of Cookies Used

We categorize cookies used on our Site as follows:

Essential Cookies: Necessary for the operation of the Site, enabling core functionalities such as security, network management, and accessibility.

Performance Cookies: Collect information about how you use the Site, helping us understand user interactions and improve our services.

Functional Cookies: Allow the Site to remember choices you make, providing enhanced and personalized features.

Advertising Cookies: Used to deliver advertisements relevant to your interests and measure the effectiveness of our marketing campaigns.

Third-Party Cookies

We may allow third-party service providers to place cookies on your device through our Site to assist us in analyzing usage and delivering content and advertisements. These third parties may collect information about your online activities over time and across different websites.

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. You can configure your browser to:

Notify you when cookies are being set
Accept or reject cookies on a case-by-case basis
Delete all cookies

Please note that disabling cookies may affect the functionality of certain features on our Site.

Withdrawal of Consent

If you have previously consented to the use of cookies, you can withdraw your consent at any time by adjusting your cookie settings on our Site or through your browser settings. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

“DO NOT TRACK” SETTINGS

Some web browsers and mobile operating systems / applications include a “Do Not Track (DNT)” setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage however, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. Therefore please note that we do not alter our Site’s data collection and use practices if we see a Do Not Track signal from your browser.

DATA RETENTION AND YOUR RIGHTS

If you have created an account on this site, placed an order or left reviews / comments, we will maintain your Order Information for our records. If you leave a review / comment, the review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue to check for verified customers.

These information will be stored for our records unless and until you ask us to delete this information – you can email your request that we erase any Personal Information we store about you. These do not however include any data we are obliged to keep for administrative, legal, or security purposes. You can alternatively request to receive an exported file on any Personal Information we store about you.

DATA SECURITY

The security of your Personal Information is important to us. We implement the reasonably necessary, commercially-acceptable, industry-standard measures designed to protect the data you provide to us. However, despite our safeguards and efforts to secure your information, please note that no method of transmission over the Internet, or any method of electronic storage can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or any other unauthorized third parties will be unable to defeat our security and improperly collect, access, steal or modify your information. Although we do our best to protect your Personal Information, transmission of Personal Information to and from our Site is at your own risk. You should only access the Site within a secure environment.

MINORS

The Site is not intended for and does not address any individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and are aware that your child has provided us with any Personal Information, please email us and we will promptly take steps to remove that information from our servers.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

CONTACT US

For more information and questions about our privacy practices, or if you would like to send any feedback, please email us at chat@mochibunpillows.com.